Terms & Conditions

These Terms & Conditions govern your use of ReadyForAU and every booking you make with us. By booking and paying for a service you confirm that you have read, understood and agreed to these terms. If you do not agree, please do not book.

All bookings and services are governed by the laws of New South Wales, Australia, and by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Nothing in these terms excludes, restricts or modifies any consumer guarantee or right you have under the Australian Consumer Law that cannot lawfully be excluded.

Any complaint, dispute or claim must first be raised with us in writing at hello@readyforau.com so we have a fair chance to resolve it. If it cannot be resolved, it must be raised through the appropriate Australian consumer forum or tribunal — for example, the Australian Competition and Consumer Commission (ACCC), NSW Fair Trading, or the NSW Civil and Administrative Tribunal (NCAT) — and the Australian courts have exclusive jurisdiction.

We are not registered migration agents, immigration lawyers, financial advisers, tax agents, recruiters or licensed career practitioners. ReadyForAU provides general, experience-based guidance from people who have lived and worked in Australia.

Everything we share — including visa-related conversation, job-market observations, salary expectations, cost-of-living views, resume wording and interview feedback — is opinion and personal experience only. It is not legal, migration, financial, investment, taxation or employment advice, must not be relied on or represented as a statement of fact, and should never replace advice from a registered professional (such as a MARA-registered migration agent or a licensed financial adviser). You are solely responsible for decisions you make and for verifying information with official sources such as the Department of Home Affairs.

Prices are shown in Australian Dollars (AUD) and are payable in full at the time of booking. A booking is only held once payment is completed, and is confirmed only once our team approves the requested time. If we cannot accommodate your requested time we will propose an alternative, and you may accept it, choose another time, or request a refund of the amount paid.

Services that require your resume (Get Hired and Mock Interview) need a resume upload at the time of booking, and our stated lead times apply so we can prepare properly.

If you cancel a paid booking, 10% of the amount paid is retained as a cancellation fee to cover card processing, payment gateway charges and operational costs. The remaining 90% is refunded to the original payment method.

Cancellations must be requested before the cancellation cut-off. Cancellation is not available within 48 hours of a scheduled session, or once a rebuilt resume has been delivered to you, because the work or the reserved capacity has already been used.

Each booking may be rescheduled a maximum of two times, and only to a slot more than 48 hours away. If you do not attend a scheduled session without rescheduling in time, the session is treated as delivered and no refund is payable.

Once a rebuilt resume has been delivered, it is final. We do not provide revisions, rewrites or further edits based on later requests or preferences — a new booking is required for any further work.

Likewise, once a mock interview, call or consultation has taken place, that service is complete. No further changes, additional sessions, follow-up questions or extra feedback are included, and a new booking must be made.

Our services are subjective and advisory in nature. There is no fixed format, and no single correct or incorrect resume style, interview approach, or answer to a question.

You cannot request a refund because you did not like or disagree with the resume we produced, the way an interview was conducted, the feedback given, or the answers provided during a call. Dissatisfaction with subjective opinion, style or outcome is not a defect in the service.

Refunds are available where we fail to deliver a booked service, where we cancel a session and cannot offer a suitable alternative, or where required by the Australian Consumer Law. Approved refunds are processed to the original payment method, less the 10% cancellation fee where clause 5 applies, and typically take 5–10 business days to appear.

We do not guarantee any outcome, including a visa grant, job interview, job offer, salary level, employer response, or any particular result from using our services. Outcomes depend on factors outside our control, including your own background, employer decisions and government processes.

You agree to provide accurate, truthful information and documents, to attend booked sessions on time, and to treat our team respectfully. You must not submit content that is false, unlawful, or that infringes anyone else's rights. We may cancel a booking without refund where there is abusive conduct, fraud, chargeback abuse or misuse of the platform.

Materials we produce for you — including rebuilt resumes, templates, notes and feedback — are for your own personal use. You may not resell, redistribute, republish or commercially exploit them, or record sessions without our written consent.

To the maximum extent permitted by law, and subject to the Australian Consumer Law, our total liability for any claim connected with a service is limited to re-supplying that service or refunding the amount you paid for it. We are not liable for indirect or consequential loss, including lost opportunities, lost income, visa refusals or relocation costs.

We handle your personal information, resume and booking details in accordance with our Privacy Policy. We do not sell or share your data with third parties for marketing.

We may update these terms from time to time. The version published on this page at the time of your booking applies to that booking.

Questions about these terms? Email hello@readyforau.com. ReadyForAU operates from Sydney, Australia.